- Introduction
VAssist is dedicated to delivering high-quality virtual assistant services. This Refund Policy explains the circumstances under which refunds may be issued and the process for requesting a refund. By using VAssist’s services, you agree to the terms outlined in this policy.
- Refund Eligibility
– Service Delivery Issues: Refunds may be issued if the services provided significantly deviate from the agreed-upon standards or scope. Clients must notify VAssist within 7 days of service delivery to be considered for a refund.
– Billing Errors: Any discrepancies or errors in billing, such as overcharges or incorrect invoicing, are eligible for a refund. Clients must report such errors within 30 days of the invoice date.
– Service Cancellation: If a service is cancelled before work begins, a refund for any pre-paid amounts may be issued. If work has started, refunds will be assessed based on the proportion of work completed.
– Client Discontent: In cases where a client is dissatisfied with the service due to factors beyond our control, such as miscommunication or misunderstanding, a partial refund may be considered on a case-by-case basis.
- Non-Refundable Items
– Completed Work: Work that has been completed in accordance with the agreed scope and delivered to the client is non-refundable.
– Late Claims: Refund requests made outside the specified timeframes (7 days for service issues, 30 days for billing errors) are not eligible for refunds.
- Refund Process
– Request Submission: Clients must submit a refund request in writing, detailing the reason for the refund, the amount requested, and any supporting documentation. Requests should be sent to hello@vassistllc.com
– Review and Decision: Upon receipt of the refund request, VAssist will review the details and may request additional information if needed. The review process will be completed within 15 business days.
– Approval and Issuance: If a refund is approved, it will be processed using the original payment method. Refunds will be issued within 10 business days of approval.
– Partial Refunds: If only a portion of the service is in dispute, VAssist may issue a partial refund based on the value of the undelivered or unsatisfactory portion of the service.
- Exceptions
– Force Majeure: Refunds will not be issued for delays or failures to deliver services due to events beyond our control, such as natural disasters, strikes, or other unforeseen circumstances.
– Service Modifications: Refunds are not provided for changes in scope or additional requests made after the initial agreement has been signed unless previously agreed upon.
- Dispute Resolution
– Initial Review: If a client is not satisfied with the resolution of their refund request, they may request a formal review by contacting VAssist’s customer service department.
– Formal Dispute Resolution: If disputes cannot be resolved through initial review, they will be handled according to the dispute resolution procedures outlined in our Terms and Conditions.
- Policy Updates
– Modifications: VAssist reserves the right to update or modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website.
– Notification: Clients will be notified of any significant changes to the policy via email or other appropriate means.
- Contact Information
For questions regarding this Refund Policy or to request a refund, please contact us: hello@vassistllc.com
